A 911 dispatcher has been fired after a Tops employee trapped inside the Buffalo supermarket during last month’s mass shooting that killed 10 people said she was hung up on. The Erie County ...

BUFFALO, N.Y. — A 911 dispatcher accused of mishandling and cutting off a call from a supermarket employee during a mass shooting last month was fired on Thursday. Erie County administrators ...

Sheila Ayers, who was subsequently placed on administrative leave, was fired less than three weeks after the mass shooting.

A 911 dispatcher accused of hanging up on a whispering caller during the Buffalo mass shooting has been placed ... something crazy to me and then she hung up in my face. … I had to call my ...

Erie County 911 emergency call handlers will receive additional training and undergo more frequent call monitoring after two ...